Bad Experience of the Day

What a day!! Today is just not a day for everyone. I went to work today feeling tired because I was up late last night talking to Meng. No, not my new guy or anything.. Just a friend I click with really well.

I went to bed about 3 plus in the morn and I woke up feeling like I haven't slept at all. 

Went to work this morning and had a complaint from Lee Phing saying that one of the Sales Manager took credit for her work, Su had a huge fight with a guy she really likes, and June had an argument with her husband. They are all my colleagues. Everyone was pretty down except me until after lunch. It was my turn! 

I'm currently in the reservations department and it has been more than a week now and next Wed I will be placed in the reception. It has been a really great experience to learn everything from the management side and how to manage the hotel at the front office. Who knows maybe I'll be a general manager someday in a hotel. LOL! 

Anyways, I attended this guest over the phone for a booking for 2 person (a father & son) for 3 nights stay in g Hotel. She requested for Executive Suite for a double single bed where the room only provide a King size bed. She said that the father and son would like to sleep separately. So I suggested her to take an extra bed which is chargeable for RM60++. She asked me, "why do I wanna do that?"

She refuses to pay for the additional bed and insisted to have the Executive Suite. I didn't really know what to do so I made the booking for her as she was rushing me off. So I called her back again after an hour and told her that if she insists to have the Executive Suite I would have to charge her with an additional bed or take another room category. As I was looking through the room availability in the system, the only category left on the Exec Floor (she insisted to have the room on an Exec Floor) is an Exec Standard Twin room. She told me no, she want a higher category and I told her that the rest of the higher category are fully booked except for the Exec Suite. So I told her that if she still insist to have the Exec Suite, the only thing I can help her with it's the additional bed. She then asked me why I can't fit 2 twin beds in the room. You know at that time I nearly lose my patience. Her tone and the questions she asked, it's damn fucked up. I wanted to tell her that I will get someone to chop the king size bed into half just for them. 

I got even angrier when she told me that she didn't understand why we can't arrange a twin bed for them for that room. I almost bang my head onto the wall beside me. She continued saying, "how can a father sleep on the king size bed while the son sleeps in his extra single bed?" 

I honestly wished I had a gun in my hand at that time. Seriously, she asked me alot of questions which I can't seem to find an answer for her. One of it is when she asked me why does she has to pay an additional charge for the extra bed when she's booking an Exec room. Like whoa!! It's an Exec Room wei! Don't mess! 

From the beginning when she spoke to me on the phone for the booking, she wasn't talking. She was mumbling! And when I needed her to repeat, each time she will pause and her tone will change. She is such a whore! 

The best part is that she actually became angry after,and she took down my manager's email. Later, my colleague was checking emails for my manager and then she came across an email from that bitch. She fucking filed a complaint about me and she fucking cc it to my General Manager. And even the best part is that she twisted every fucking story about me and the information I gave her. 

First, she complained that she finds it stupid that she has to pay for an additional bed when she is booking for an Exec Suite. Then she says that I didn't tell her that the room is provided with a king size bed until she called the second time. Never mind.. She continued saying that I suggested her twin bedded room when I told her later that all the categories on the exec floor is fully booked. The fuck! I specifically told her that the rest of the higher category is fully booked when she refuse to have the Exec Standard Twin. She made me sound like an idiot and it is all so sweet that she actually cc it to my general manager about this! You should see the way she wrote the email about me.. Seriously, my day was ruined after when all this happened. I felt like smashing every damn thing in the office. When my manager came back from French Class, I explained everything to her and she handled the complaint for me immediately. She called that bitch and stress that the Exec Suite has no double beds but king bed only. Within seconds, she agreed to take up the additional bed! I was going to explode after.. After all that crap she gave me! My manager asked her to take the additional bed for the son while she can sleep with her husband on the king bed. That shut her up a little I guess because she said the room it's for her boss and her son. This bitch must be having an affair with the boss la bloody A hole.. Well the hell she wanna make such a big fuss when the room isn't for her anyways?

Talking about it now just made me angrier! Arrgh!!!!!!!!!!!!!!!!!!!!!!!!!